osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Include original attachment on ticket reply and collaborator's copy
the scenario is that a ticket comes in from a customer with an attachment (lets say a registration form), customer service need to reply to the customer informing them they have copied the accounts team in and the accounts team will deal with it.
When the accounts team get that email copy, there is no attachment as all replies from the ticket system don't include attachments.
Rather than just including attachments on collaborators emails, lets make it a bit easier and say it is possible to always include the original attachment in any reply or CC?
I've looked through all settings and this forum and can't seem to find any solution.