help-topic-drop-down (combotree)

xdreamarun

Hi,

we have integrated Help topic Combo tree in Version 1.10.

The integrated code url is : https://github.com/osTicket/osTicket/pull/3250

Its working fine with some issue.

Form - Staff/Create New Ticket -
Q1 : while validating other fields like Issue summary - the help topic drop down selected values are resetting(default setting to Select Help Topic).
while click submit button  the selected Help Topic drop down was reset ( If some fields are not filled).

Q2 : we have to validate if the child help topic  its not selected. Current code is validating if parent help topic is selected or not.

ntozier

Moving thread to mods and customizations.

You have installed a 3rd part mod that was not written for 1.10 and should really seek support from the author.