osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Overdue Tickets and possible table lock issues
I recently updated from a extremely modified version of 1.6RC to 1.8.12 for our Company.
A couple issues we have noticed since are that everything is getting flagged as overdue, is there a way to disable this and only become overdue if a date is set?
We also seem to have huge delays when replying, opening, or closing tickets. We had this issue before when I was testing, and I feel like it is a locking issue of sorts, as our resources are barely being used. We are definitely noticing it much more now as we have MANY users accessing it as the system is now live.
Any help would be appreciated.