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Ticket filter rules does not work in some occasion
apache 2.2.15 centos
vanilla install version 1.9.14
email piping: tested and working
currently set up a rule to reject tickets with non-ASCII chars (email body):
admin -> manage -> ticket filter ->
Target Channel: any
Ticket / Issue Details: Match Regex /[^\x00-\x7F\x80-\xFF]+/
Reject Ticket: checked
It blocks most of the tickets falling into the rule (verified this by looking at the osticket syslog and the mailbox). but still a few emails containing unwanted chars are slipping through into the open tickets list daily.
Hope my question is clear, Any insight?