This is what we did to get the Phone column to display, but the phone value returns empty...In the include\staff\tickets.inc.php fileAdd Line 77: 'topic' => array(Add Line 78: 'width' => '16%',Add Line 79: 'heading' => __('Phone'),Add Line 90: ),Add Line 602 <td class="nohover" align="left">Add Line 603 <?php echo $ticket->getPhoneNumber(); ?></td>Change Line 613 <td colspan="8">I would be happy for some adviceRunning on: osTicket v1.10 Web Server Apache/2.4.7 (Unix) MySQL 5.0.11 PHP 5.5.12