This is mostly a question for ntozier, but I would love to hear what others think too...In this thread, http://forum.osticket.com/d/discussion//open-ticket-view-can-we-change-fields, ntozier mentioned in January 2015 that "There is a feature in the pipeline called Custom Queues"It's been almost two years since then, so I was wondering if this really is still in the pipeline, or has this idea been scrapped? No signs of it in 1.10 either.