Have installed Osticket 1.10 recently. Have PHP Version - 5.4.45 Mysql - 5.1.73In it, agent is not able to access non-assigned tickets even though granted full access by admin.It gives this error when the agent tries to open the ticket by inserting the url containing ticket id in the browser address bar - Access denied. Contact admin if you believe this is in errorPlease guide whether it is a bug or I am doing something wrong.