Right, but how the devil can I make the department signature selectable by an Agent?!
My own Department has a signature, but in the Agent Panel I can only select "None" or "Mine" as signatures. I cannot even make the Department signature be the default signature.
While I could certainly edit the source code, I REALLY do not want to rely on that for things that are supposed to already be supported.
We are using osTicket v1.10.1 . Unfortunately the system was set up by a previous employee, so I now need to figure this out.