Email cant send...

jamiguel77

Hi all

i am on:

Admin Panel

Email Diagnostic.

here i create a Sample email

subject: osTicket test email

body: osTicket test email

say me: 

Test email sent successfully to <jamiguel77@gmail.com>

But never never arrive the email on the box: jamiguel77@gmail.com

i see on Dashboard-> System Logs:

Mailer Error

Unable to email via SMTP:smtp.gmail.com:587 [swmanzana] Failed to set sender: swmanzana@gmail.com [SMTP: Invalid response code received from server (code: 530, response: 5.7.0 Must issue a STARTTLS command first. m127sm2019646itc.19 - gsmtp)]

any advice?

thanks

jamiguel77

i also try configure a hotmail account

and get:

POP3 connection broken in response
Note i enabled POP onn hotmail.com.
Thanks

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

Version of osTicket?

Settings that you are using?

Gmail or G Suite?

jamiguel77

Hi thanks....

Version: 

osTicket (v1.9.15)

i use Gmail account and hotmail account.

the first image is with no auth. i can save the settings on osticket, see the image: http://postimg.org/image/hoyrmwqmh/

but not send email.

but when i choose authentication..... cant save... (see the image):https://postimg.org/image/jop2799hj/

here my phpinfo: http://itsolmx.sytes.net/i.php

Thanks

ntozier

gmail:

change the hostname to:

ssl:\\smtp.gmail.com

and try again.

jamiguel77

i checked the Authenticate option/

i try agan and now get:

Can not authenticate to POP3 server: [AUTH] Application-specific password required: https://support.google.com/account
see the image please.

http://postimg.org/image/6clitrdl9/

thanks

ntozier

Did you enable POP3 access to your google account?

jamiguel77

yesss enabled.... same error... :(

need generate a passsword for this app?

a trusted password?

ntozier

Did you enable "Access for less secure apps"?
https://support.google.com/accounts/answer/6010255?hl=en

jamiguel77

hi i created a new email with no2 step veritifcation, and access here:

https://www.google.com/settings/u/1/security/lesssecureapps

i try some ocnfigurations an get this: https://postimg.org/image/hftab3d0d/

Thanks..

the problem continue.

ntozier

Part of the error is missing from your screen shot.

Failed to connect to ssl:\\smtp..gmail.com:587 [SMTP: Failed to connect socket: php_network_Ge

What is the rest of the error?

jamiguel77

Failed to connect to ssl:\\smtp.gmail.com:587 [SMTP: Failed to connect socket: php_network_getaddresses: getaddrinfo failed: Name or service not known (code: -1, response: )]
thanks

sperrow

Just a stupid question - is your DNS working? :)

ntozier

Can you ping the address from your webserver?

Is your DNS working correctly?

This "getaddrinfo failed: Name or service not known" makes it sound like your computer cannot resolve DNS for the server name.

jamiguel77

i tested on same different networks, on my work and on my house (open internet).

Same error...

ping to my server?

https://postimg.org/image/dz6suvtib/

or ping to?

thanks

ntozier

Can you ping the mail server address from your webserver?

jamiguel77

ntozier, i can login on my osticket server: http://itsolmx.sytes.net/and ping to?

mail server? to google?

jak@localhost:~$ ping 8.8.8.8

PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.

64 bytes from 8.8.8.8: icmp_seq=1 ttl=58 time=4.69 ms

64 bytes from 8.8.8.8: icmp_seq=2 ttl=58 time=4.80 ms

64 bytes from 8.8.8.8: icmp_seq=3 ttl=58 time=4.79 ms

64 bytes from 8.8.8.8: icmp_seq=4 ttl=58 time=4.80 ms

^C

--- 8.8.8.8 ping statistics ---

4 packets transmitted, 4 received, 0% packet loss, time 3005ms

rtt min/avg/max/mdev = 4.693/4.776/4.808/0.068 ms

jak@localhost:~$ ping ggogle.com

ping: unknown host ggogle.com

jak@localhost:~$ ping google.com

PING google.com (172.217.0.174) 56(84) bytes of data.

64 bytes from yyz08s10-in-f174.1e100.net (172.217.0.174): icmp_seq=1 ttl=56 time=5.70 ms

64 bytes from yyz08s10-in-f174.1e100.net (172.217.0.174): icmp_seq=2 ttl=56 time=4.79 ms

64 bytes from yyz08s10-in-f174.1e100.net (172.217.0.174): icmp_seq=3 ttl=56 time=4.79 ms

64 bytes from yyz08s10-in-f174.1e100.net (172.217.0.174): icmp_seq=4 ttl=56 time=4.77 ms

64 bytes from yyz08s10-in-f174.1e100.net (172.217.0.174): icmp_seq=5 ttl=56 time=4.81 ms

x64 bytes from yyz08s10-in-f174.1e100.net (172.217.0.174): icmp_seq=6 ttl=56 time=4.94 ms

ntozier

Neither of those are the mail server that you configured in your settings. 

jamiguel77

escuse me not understand where you want ping to mail server? o google server? how to?

Synt4xError

He is asking if you can ping the mail server (pop.gmail.com, smtp.gmail.com etc...)

jamiguel77

hi i am returned....

i ping from http://itsolmx.sytes.net/   

jak@localhost:~$ sudo ifconfig

[sudo] password for jak:

eth0      Link encap:Ethernet  HWaddr 00:50:56:95:42:07

          inet addr:64.137.188.127  Bcast:64.137.188.255  Mask:255.255.255.0

          inet6 addr: fe80::250:56ff:fe95:4207/64 Scope:Link

          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1

          RX packets:4513088 errors:0 dropped:2661 overruns:0 frame:0

          TX packets:736404 errors:0 dropped:0 overruns:0 carrier:0

          collisions:0 txqueuelen:1000

          RX bytes:522053262 (497.8 MiB)  TX bytes:128961272 (122.9 MiB)

jak@localhost:~$ ping itsolmx.sytes.net

PING itsolmx.sytes.net (64.137.188.127) 56(84) bytes of data.

64 bytes from itsol.mx (64.137.188.127): icmp_seq=1 ttl=64 time=0.057 ms

^C

--- itsolmx.sytes.net ping statistics ---

3 packets transmitted, 3 received, 0% packet loss, time 2001ms

rtt min/avg/max/mdev = 0.057/0.058/0.060/0.006 ms

jak@localhost:~$ ping pop.gmail.com

PING gmail-pop.l.google.com (74.125.70.108) 56(84) bytes of data.

64 bytes from il-in-f108.1e100.net (74.125.70.108): icmp_seq=1 ttl=46 time=28.2 ms

64 bytes from il-in-f108.1e100.net (74.125.70.108): icmp_seq=2 ttl=46 time=28.2 ms

^C

--- gmail-pop.l.google.com ping statistics ---

3 packets transmitted, 3 received, 0% packet loss, time 2003ms

rtt min/avg/max/mdev = 28.200/28.253/28.338/0.203 ms

jak@localhost:~$ ping google.com

PING google.com (172.217.1.78) 56(84) bytes of data.

64 bytes from lga15s44-in-f78.1e100.net (172.217.1.78): icmp_seq=1 ttl=54 time=19.6 ms

64 bytes from lga15s44-in-f78.1e100.net (172.217.1.78): icmp_seq=2 ttl=54 time=19.6 ms

^C

--- google.com ping statistics ---

3 packets transmitted, 2 received, 33% packet loss, time 2995ms

rtt min/avg/max/mdev = 19.617/19.641/19.666/0.142 ms

jak@localhost:~$ ping smtp.gmail.com

PING gmail-smtp-msa.l.google.com (209.85.234.108) 56(84) bytes of data.

64 bytes from jn-in-f108.1e100.net (209.85.234.108): icmp_seq=1 ttl=45 time=28.0 ms

^C

--- gmail-smtp-msa.l.google.com ping statistics ---

2 packets transmitted, 2 received, 0% packet loss, time 1001ms

rtt min/avg/max/mdev = 28.081/28.232/28.384/0.226 ms

jak@localhost:~$

answer.... any advice?

thanks

ntozier

So the more I look at this the more I think that its the version of PHP that you are using.

See:

https://github.com/osTicket/osTicket/issues/2628

jamiguel77

Hi Happy New year....

if understand need check my php version if have 5.6 or more.... need uninstall and install 5.5 right?

yes i have: 

5.6.28-0+deb8u1

uninstallung and testing...

Thanks