Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.System Information screen? (versions of softwares)Have you cleared your browser cache?Have you checked your various (PHP, webserver, osTicket) logs?Have you seen this? https://github.com/osTicket/osTicket/issues/3454#issuecomment-260555508