Okay.. I'm still working through fixing this but it seems the portal view of the thread can be found here:include/client/templates/thread-entry.tmpl.phpI deleted the old code by accident but the new code around line 27 is:<?php echo sprintf(__('<b>Somebody</b> posted %s'), sprintf('<time datetime="%s" title="%s">%s</time>', date(DateTime:, Misc:($entry->created)), Format:($entry->created), Format:($entry->created) ) ); ?>Basically I just need to remove the %s and name variables. Instead of saying "John Doe posted 2/17/17, 3" it now says "Somebody Posted 2/17/17, 3". You can also insert your company name there. I also edited include/client/templates/thread-event.tmpl.php.. and removed:<div class="thread-event <?php if ($event->uid) echo 'action'; ?>"> <span class="type-icon"> <i class="faded icon-<?php echo $event->getIcon(); ?>"></i> </span> <span class="faded description"><?php echo $desc; ?></span></div>I'm still investigating but this at least seems to have resolved the issue for the customer portal. I need to check email responses to make sure we're not leaking any sensitive information there too.