When my customers respond to responses from Agents, those responses are not getting logged in OS Ticket. Do I need to set up some sort of email fetching for this to happen?Any guidance is appreciated. Thank you.
Q: Do I need to set up some sort of email fetching for this to happen?A: Yes.http://osticket.com/wiki/Email_settings#POP3.2FIMAP_Pollingandhttp://osticket.com/wiki/POP3/IMAP_Setting_Guide