We didn't add an Organization or Customer column, but we added the Help Topic column by doing the following. Maybe it will help someone figure out how to add the column(s) they need my making a couple tweeks:In the include\staff\tickets.inc.php fileAdd Line 33: 'topic' => __('Help Topic')Add Line 77: 'topic' => array(Add Line 78: 'width' => '16%',Add Line 79: 'heading' => __('Help Topic'),Add Line 80: 'sort_col' => 'topic',Add Line 90: ),Add 'topic', to $queue_sort_options = array at lines 89, 96, 107, 116, 196Add 'topic', to $tickets->values( at line 375Add Line 602 <td class="nohover" align="left">Add Line 603 <?php echo Topic:($T); ?></td>Change Line 613 <td colspan="8">Hope this helps someone.