Hello! I would like to add on to this question if that's OK. When setting up departments, what is the difference between a "public" department and a "private" department? When I log into the ticketing site as a test user, it lets me select a help topic, but does not let me pick a department. As the administrator I would like to add new departments, but I'm not sure what will show up on the user end when someone submits a ticket. Will they ever be able to see the department? or just the help topic? Thanks, Emily