I really hope we can add a custom English language pack, to allow administrators to tailor their osTicket environment to their purpose.For example, I don't have staff, I have volunteers. I don't have tickets, I have requests. I don't have customers, I have applicants. You get the idea.I've made this work so far by adding a custom language based on the en_GB translation, and search/replacing things in there.I'd like to be able to add it as us_EN, replacing osTicket terminology with my own.