Hello,I am running the OSTicket version 1.9.14 on my server - with PHP5.5 and MySQL5.7.9, and I have two problems/issues.I intend to use a different UI/UX for end-users to register and use the OSTicket UI for admins. For the agent, panel, while I am creating users, I wanted to add a few custom fields. I added these fields to the include/staff/templates/user.tmpl.php file. But I am not able to validate these fields, as it is not part of the form object.I am aware that this is possible by adding fields in the Contact Information, but since I will not be using the default UI for users, it will be difficult to enter data in the form_values_entry table. Hence, I thought of modifying the user_account table. Is this the correct way to approach the issue - of adding and customizing user contact fields ?Another problem, is the end user needs to "Approve" a ticket, before the admin can close this. But AFAIK OSTicket doesn't allow end users to change the ticket status. Is it possible to do so by modifying the php files ?I hope I have explained the problem correctly and as per the forum standards.Thank you!Natasha