Versione osTicketv1.9.12 (19292ad) Web Server SoftwareApache/2.4.7 (Ubuntu)Versione MySQL5.5.52Versione PHP5.5.9-1ubuntu4.19Good morning,on ticket creation, Is there a way to set the default sla ticket expiring time at 18 instead of 00 ? many thanks
On ticket creation? No.You would have to edit the SLA.Admin panel -> Manage -> SLA Plans.You can either edit the default SLA or add a new one.
thanks ntoizer,I have not explained well, to better explain I attach a SS, what I would do is to change 00 to 18 as default on ticket openening
I am not aware of any way to to change that. You could probably achieve it by editting the page source however.
thanks, the page to edit is ticket.php ?
I imagine that it would be \include\staff\ticket-open.inc.php
Hello errevi,i use: osTicket Version v1.9.14 (8b927a0)edit:include\class.misc.phpchange from:$sel=($hr==$i && $min==$minute)?'selected="selected"':'';to:$sel=($i==18 && $minute==30)?'selected="selected"':'';Best Regardscitrixraptor
thanks citrixraptor!it works perfectly
Ok :-)