I have been using osTicket for about a month now, and have set up a basic ticket system for our IT workload. I've now been given the task of setting up a similar system for our maintenance requests, but I'm having a bit of trouble getting it configured correctly.How I intend for the system to work is this: I'd like the user to submit a ticket which the maintenance manager receives. From there, the manager will determine which tickets for their worker to work on, and will assign them to the worker as they see fit. The worker will only see the tickets in their portal once the manager has assigned the ticket to them.My problem is that when the manager assigns a ticket to the worker, the worker does not receive an email alert- seemingly regardless of how I have the system configured. I'm using osTicket version 1.9.14, and I've included a screenshot of my current alert configuration. Bear in mind, I have all options for Ticket Assignment Alert selected only because I was trying to see if I could get something to work. Ideally, I'd only like the assigned agent/team to get the email alert.Thank you for any help,Matt