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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Multiple alerts for over due tickets

Hi, is it possible to have multiple alerts for over due tickets, like once the ticket is over due after certain amount of time it will send reminders. if we set time of one hour in SLA after every one hour the alert need to be sent untill the ticket is resolved or closed.


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