Thanks for that. I'l hunt around for it.
Regarding the second 1. I've changed the name in class.nav using the parts below.I get what you mean, but that's adding php pages already there. eg. tickets.php, users.php, kb.php
I'm trying to add a complete separate link that refers the customer back to the main site. http://mysite.com for example.
If I try
<li><a class="active home" href="http://mysite.com/">main site</a></li>
It crashes the pages. I've tried I think various things and the page crashes everytime! I know I'm missing something, but I'm stuck with it.
So In theory I wanted. Back to main site(clickable link _self), support home, check ticket status and create a new ticket..
I hope I've explained it well enough!