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Canned attachment not attaching
I created a couple of canned responses and added an attachment to both of them in the 'Canned Attachments (optional) ' section. When saving the attachment, it is there and all is good.
However if I test this out and reply to a ticket and choose the canned response, the attachment isn't attached to the email, Am I missing an obvious setting to somehow enable the attachment to appear or is it a server problem for our IT guys?