Hello,we are testing at the moment osticket 1.9.14 and it looks good.There are some interesting features in the upcoming version 1.10 and i dont find any information about a release date. The development of the 1.10 takes very long (the v1.10-rc.2 was released in august 2015, the v1.10-rc.3 in august 2016).That is not a criticism, i can imagine how hard it is to code a program like osticket. But it would be great if we can get some information about the current status. I think a lot of people are waiting for the new version and new users will maybe change to another program because they think this software is dead.Maybe we can get some information about this.Thanks and keep up the good work. Its a really great product!