So whats the error you are getting in the php log?Alternatively you can enable error displaying in osTicket.Q: How do I turn on error displaying for osTicket?
A: Generally speaking you shouldn't need to, because you should be able to consult your PHP error logs. However some web hosts do not give people access to their PHP error logs or to edit their PHP.ini. In cases like this you can utilize osTicket itself to display the error messages. edit \bootstrap.php find these lines on or about line 32-33: ini_set('display_errors', 0);
ini_set('display_startup_errors', 0);change them to:
ini_set('display_errors', 1);
ini_set('display_startup_errors', 1);Make sure that you change them back when you are done.