This thread is from 2016.
Version 1.10.rc3. You are running 1.14.
While you have the same symptoms we have no way of knowing if the issue is the same.
Since this is a zombie thread I am going to close it again.
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
Please start a new thread and include your: Environment details, Version of osTicket, site configuration, paths, etc.