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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to insert attachments to agent assignment notice?

Hi Guys,

Can somebody please give me a clue on how to insert attachments of original email to agent assignment ticket notice email?.

I tried following variables but nothing works

%{message}
%{message.files}
%{ticket.thread.original}

Thanks in advance!

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