According to githubhttps://github.com/osTicket/osTicket/blob/5681b64cb6485775cbd2798e330b5cc2b1a9c772/include/staff/ticket-view.inc.phpThis is the code:} ?>
<div class="sticky bar stop actions" id="response_options"> <ul class="tabs" id="response-tabs"> <?php if ($role->hasPerm(TicketModel::PERM_REPLY)) { ?> <li class="active <?php echo isset($errors) ? 'error' : ''; ?>"><a href="#reply" id="post-reply-tab"><?php echo __('Post Reply');?></a></li> <?php } ?> <li><a href="#note" <?php echo isset($errors) ? 'class="error"' : ''; ?> id="post-note-tab"><?php echo __('Post Internal Note');?></a></li> </ul> <?php
If you do not see that on line 530 then you are not running 1.9.14.