The user does not need to be an Agent, they can be a regular user.The 'Fields and Settings' screen however is accessible only as an agent and you find that by going to the Agent Panel > Users Tab > Organizations. Click on the Organization's name (see first image - example I would click on Treasurer (BS)) to open the Organization's management screen (see second image).Once you have the Organization's management screen open (as shown in the second image) click on the name of the Organization again (it should be blue, bold, and act like a hyperlink). When you click on that you will then get the window I posted earlier. Again, this part is ONLY accessible as an agent. When logged in as the user you should be able to see their own tickets as well as the organizations tickets (depending on access) from the sign-in portal (see third image).First ImageSecond ImageThird Image (logged in as the user using the normal portal URL.