To be clear, this is not a bug. It is an intentional feature. It is not one that I am particularly fond of, but it was also one of the most requested features and was implemented by the devs because of such. Personally I would prefer to not have it, or to have it be a setting I can toggle. To be clear it is not taking you to the footer. I can't even see the footer when it scrolls .With shops that have lots of Agents answering the same pool of tickets, or with extremely long tickets I can see this as being kinda annoying. In most instances this feature saves me time by it taking me to the last response, but we only have three people answering tickets where I work.Also of note is that the control bar in 1.10 has a jump back to the top button. As far as compromise, I disagree with you. I think that the system should keep track if you as an agent has looked at ticket yet, and if you have scroll you. If you have not then don't. I also think that the feature should be able to be turned on and off at the Agent profile level, and by admin's in the admin panel.