osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Incraese Attachment Size (php.ini already updated)
Like many users on this forum, I'm having trouble increasing the maximum attachment size of rend users. I have updated our php.ini file and ensured that the custom settings were reflected in the output of phpinfo(). Unfortunately, nothing has changed in the admin panel and we are unable to update the maximum attachment size.
I read somewhere that you need to restart your web server, but that's not an options for us since we are using a shared hosting environment. How can we make OS Ticket recognize the updated PHP settings? Or am I missing a step somewhere?