Thank you for your reply, I was hoping that it would more look like the regular email look and feel from Thunderbird or Outlook, where you have a just the date/time of the message, the sender's name and email address, the subject and the recipient email adress.And the body of the email of course.I think the agents won't be able to easily get this simple informations out of this "feature".in my opinion, it would be nice to see this date/time from subject recipient (maybe optional) in the ticket thread.I think it would be possible, if I look into class.thread.php:function _deferEmailInfo() { if (isset($this->ht)) return; // Don't do this more than once $this->ht = false; $sql = 'SELECT email_mid, headers FROM '.TICKET_EMAIL_INFO_TABLE .' WHERE thread_id='.db_input($this->getId()); if (!($res = db_query($sql))) return; list($this->ht, $this->ht) = db_fetch_row($res); }Any ideas how I get this four entries into the thread view?