Hello orik3ll0,>> Please help, can not echo written text it to pop-up windowsHere my solution:Edit only \include\staff\templates\ticket-preview.tmpl.phpecho sprintf( ' <!-- my mod --> <tr> <th>'.__('Ticket Tip').':</th> <td>%s</td> </tr> <!-- my mod --> <tr> <th>'.__('From').':</th> <td><a href="users.php?id=%d" class="no-pjax">%s</a> <span class="faded">%s</span></td> </tr> <tr> <th width="100">'.__('Department').':</th> <td>%s</td> </tr> <tr> <th>'.__('Help Topic').':</th> <td>%s</td> </tr>', // my mod substr((Message:($ticket->getID())), 0, 21), //first 20 characters of text which client write in Issue Details // my mod $ticket->getUserId(), Format:($ticket->getName()), $ticket->getEmail(), Format:($ticket->getDeptName()), Format:($ticket->getHelpTopic()));echo ' </table>';see 01.jpg (popup before the mod)see 02.jpg (content of the ticket)see 03.jpg (popup after the mod)Best Regardscitrixraptor