osTicket Version v1.8.3-1-g86c4a0aServer Software ApachePHP Version 5.3.29MySQL Version 5.5.48==============Hello When a user clicks on a link from inside the osTicket support desk, it takes her to a page which says URL link not authorized. I am experiencing this exact issue shared here https://github.com/osTicket/osTicket/issues/600So if I have this link:http://support.apple.com/kb/HT6147
Which produces this link:https://mysite.com/support/scp/l.php?url=http%3A%2F%2Fsupport.apple.com%2Fkb%2FHT6147&auth=6e96d36a4a5f0b78e75ff491589c3201I am presented with this error:URL link not authorizedI have tried checking on the previous threads https://github.com/osTicket/osTicket/issues/600 Most people on it seem to suggest that it may have to do with mod sec on Hostgator. I was in touch with my host (Hostgator) just now, support guy says that he doesn't see any error related to mod sec in my logs. Instead he shared with me these errors and asked me to contact Zend and get its version updated.============================================= Cannot load the ionCube PHP Loader - it was built with configuration 2.2.0, whereas running engine is API220090626,NTS, referer: ******.com/support/scp/tickets.php?id=951 Zend Optimizer requires Zend Engine API version 220060519., referer: ******.com/support/scp/tickets.php?id=951 The Zend Engine API version 220090626 which is installed, is newer., referer: ******.com/support/scp/tickets.php?id=951 Contact Zend Technologies at zend.com for a later version of Zend Optimizer., referer: ******.com/support/scp/tickets.php?id=951 , referer: ******.com/support/scp/tickets.php?id=951=============================================I am at a loss of ideas now. What can I do to resolve this issue? In case you need some more info kindly let me know.Thank You!