Team,We have installed latest osticket 1.9.12 and its working fine. But when we are closing ticket, we are not getting any email alerts. We checked the setting, everything is fine as you defined.Please help me
MIne doesn't have a filter rule option for closing. Where is it located?
There is no, and never has been an alert for closing a ticket.If you want to send a message when closing a ticket, you will have to actually add a message via the Post Reply box.
Thanks closed