sory for my poor english, In "Check ticket status --> email address and ticket number--> displaying the ticket details.in this case, is it possible to display all tickets of that particular user?
If you go to Advanced Search you have more choices.
But i am asking about user side, not agent..
I do not understand. You want all the details of all the tickets in one big page?
No, The users want to see all their tickets, in check ticket status page.
For example, this is the screen for registered users, i want make this for guest users..thats allThank you.
How would guests got an e-mail if you do not their e-mail address in the database?
In old versions that option available, but not available in recent versions only..
I think that you would need to use user accounts for that functionality.
Thanks for your information, i will try