Dear osTicket team,I know how hard it is to develop and to continous maintenance a software project like osTicket. Many thanks for your work and a great product. The code is well structured and well readable. Adjusting osTicket to our and our customers needs is practicable and possible. I think osTicket 1.10 will be a next major step. I like, what I have seen in our local testing environment and I'm really curious about, how the stable version will look and which of the planned features are integrated. Many, many thanks for your work! Hold up your heads high and go your way. I wish you every success in your work.Have a nice day,Jürgen