i want to know if can be define the assign to: for opening ticket
Version of osTicket?User or Agent side?User: no.Agent: yes.
how to define agent? it will show automatic if i want to open new ticket and have option for the agent
Q: how to define agent?A: An agent is defined as a individual with an Agent account. The log into the Agent panel, not the User panel.Yes Agent can assign a ticket (assuming they have the access to) on ticket creation.
how about the guest account he can assign agent
No.