Hi, I'm new to OSTicket and trying to customize it as a learning exercise. I'd like to know how can one get the priority of a ticket? The relationship I've been able to find so far is ost_ticket-> ost_ticket__cdata -> ost_priority. However, while going through discussion forum, I've read that ost_ticket__cdata is a temporary table that might get regenerated by the system.If I have to find the priority of a ticket, what tables should be used in the query?Thank you.