in scp/settings New Ticket AlertsStatus is Enabled Admin / Department Manager / Department Members are all checkedin scp/agents AgentsI have several agents assigned to a various departmentsin scp/teams Tier I Support I have all agents listed scp/teams.php?id=1#members with alerts checked (However in the team overview it lists members as 1) Teams Add New Team More Team NameStatusMembersTeam LeadCreatedLast UpdatedTier I Support Active 1 8/19/15 8/21/15, 12 PM Disabling all teams is the only way to get alerts to work.M.