I just tried this on my system and it doesn't work right for me either. Test 1add .msg to the extensions allowed.Went to Outlook and Save As an email (with out an attachment)Email ticket system (drag and dropped .msg into my email)Ticket opens, with the .msg content added after my email text (and signature).Result: Works.Test 2add .msg to the extensions allowed.Went to Outlook and Save As an email (with an attachment)Email ticket system (drag and dropped .msg into my email)Ticket opens, with NO .msg content added.I get a system message that reads:
DATE time am
File Import Error
FILENAME to save fileResult: Fails.Note 1: I was also under the impression that .msg was being phased out in favor of the .eml format.Note 2: I tested on version 1.9.7 since that's the version my live sites run currently.