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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Fetching Email

Hi.. need to setup fetching email,
already follow this instruction

already add entry in /etc/crontab
*/2 * * * * /usr/bin/php -q /var/www/html/support/api/cron.php
php location i get from command which php

when i check cron command result from system log dashboard, the result seem correct
Auto Cron
Mail Fetcher cron call [administrator]

Log Date; Thu,31 mar 2016 2:29pm Ip Address
seem no error, but no email is converted into ticket

did i missed something ?

note: forum admin removed bad formatting from post (ntozier)


  • What version of osTicket are you running?
    Did you setup the email that you want to poll in osTicket?
    Did you enable polling in the Admin panel -> Settings -> Emails -> Email Fetching:?
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