Thanks ntozier:We spoke with an OSTicket representative in December regarding some filter/channel definition issues we were having in an earlier version, and she encouraged us during that discussion to upgrade to the1.10rc2 version. It solved the issues we initially discussed, so it was a good suggestion in that regard.Since upgrading, the "Add New Rule" button is non-functional when attempting to define a new filter. It does not generate an error of any sort, but it does not open any of the associated rule definitions, and I am thus unable to save any new filter. The button/click works perfectly within an existing filter panel - so a "copy" or "clone" existing filter would be a great option, but I'm not able to create any new filters so I'm having difficulty adding new client relationships into the tool.I'll need to f/u with our network folks on the XAMPP/SELinux and javascript questions, and will take a look at the link you've provided. Hopefully those questions will lead us to a solution.