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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Work Order Number - RegEx solution?

The company I am with wants to create their own Ticket Numbers. From what I can tell, that is not an option without some pretty serious modifications to the database and source code. My workaround for this was to create a required field in the "New Ticket" Form for the desired Ticket Number. This needs to be a unique value (preferably primary key), so I now need to figure out how to implement a Ticket Filter that will query the database to ensure it is not a duplicate.  I assume it can be done with RegEx, though I am not at all familiar with RegEx. 

Any thoughts or suggestions would be greatly appreciated!


  • Admin panel -> Settings -> Tickets
    Default Ticket Number format.
    Default Ticket Number Sequence.
    and the Manage button.
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