osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
We're currently using OST 18.104.22.168.
Many of our tickets are generated from email messages that come from our various websites. These messages are then forwarded to our customer service email account and they are then pulled into OST. In order to allow better identification we are adding a site code to the subject line of new emails as they are created. We also want to automatically populate the custom site code field we use in the new tickets. How can I add a filter action based on our custom field?