Hi, I am running osticket v1.9.12 (19292ad) on centos 7 with Apache/2.4.6 (CentOS) PHP/5.4.16. For some of the tickets, I am able to see the attachment icon (clip icon) on the tickets summary page but the attachment is not visible when I go inside the ticket. 1) How to find out is there any attachment really present and if yes, where is it? (I checked ost_ticket_attachment, ost_file and ost_attachment but I could not fully figure out). 2) Is it necessary to configure the storage plugin to overcome the above problem?Regards,Seenu.