If you are comfortable with editing PHP files, find your class.ticket.php in your include folder. Create the following function, this will retrieve all the response entries, not messages or notes, and sort them descending (latest response on top). function getHistoryResponses() { return $this->getThreadEntries('R', 'DESC');}Then find function getVar($tag) and within that function find switch(mb_strtolower($tag)). Add the following switch. case 'history': //Thread History Variable $history = array(); $history = $this->getHistoryResponses(); $formatedstring = ""; foreach ($history as $resp){ $formatedstring.= "<b><i>Entered on " . $resp . " by " . $resp. ":</i></b><br>" . $resp; $formatedstring.= "<hr>"; } return $formatedstring; break;The above code will look like this when called in a template. Entered on 2016-05-23 14 by Daniel Raymond:Testing History Variable 2
Test History Variable 1
To call this variable in a template add %{ticket.history} I hope this helps.