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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Gets a blank page on loading install.php

Hi All,

I need your guidance/pointer to hlep.

I am installing OSTicket for my company's call center.  In the set up process, it creates the tables and while loading install.php I see a blank page.
I followed all the instruction in wiki
OS: Windows 8.1

XAMP stack with php is 5.6.15

Please help! Thanks in advance.




  • I am installing 1.8 version of OSTicket
  • I was going thru the error log it halts at line 151 in mysqli.php that is calling dbquery
  • The error log states

    [16-Jan-2016 08:51:14 Europe/Berlin] PHP Fatal error:  Maximum execution time of 30 seconds exceeded in C:\xampp\htdocs\support\include\mysqli.php on line 151
  • The php script execution time on your webserver was reached and the web server doesn't allow a longer exection time. You can increase the value in the php.ini. You have to restart your web server after the changes..

  • It worked.
    Thanks for the help.
  • As a side note, 1.8 is old, you should probably consider using 1.9 instead... especially since 1.10 should be out by the end of the month,
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