Hi,to one of my support channel came spam with subject, for example: "You Invoice"on osticket subject change to " You Invoice"Which engine add this "" and maybe somebody know how reject that ticket before it will be created?
I don't think this is coming from osTicket since I'm not aware of a function that scans emails for viruses or malware etc. Also a search for the term "virus" showed 0 results - btw. the search was performed over the osTicket source code of version 1.9.12.
was probably added by your spam firewall device (Barracuda) or service.It's possible that its from software on your mail server also.
Hi,thank You for advice, that true - prefix was addesd by my server.
Would you like me to mark this resolved and close the thread?