osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Ticket filters and spam with [VIRUS]
to one of my support channel [e-mail] came spam with subject, for example: "You Invoice"
on osticket subject change to "[VIRUS] You Invoice"
Which engine add this "[VIRUS]" and maybe somebody know how reject that ticket before it will be created?