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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Limiting Help Topics

Hello,
I am currently running OSTicket v1.9.12 with an SSO implementation using HTTP Passthrough and LDAP (both unmodified from the osticket website) on a Windows 2008 R2 server with PHP 5.6.15 and MySQL 5.7. I have no guest access on the site, therefore every client will be logged in and I have every user assigned to an organization that matches their business unit (i.e. HR belongs to an organization called Human Resources etc.)

I would like to have certain help topics that only certain departments should be able to access, such as on-boarding requests from HR. I currently use filters on these help topics to reject any submittal not from that organization.

Is it possible to limit the help topic list when the client is opening a tickets to only ones accessible to their organization? This would dramatically clean up the visible help topics for all clients so that they will instantly know the type of tickets they can submit.

I have tried searching through the topics for something similar but found no results.

Any ideas?

Comments

  • Currently this is not possible. You'd need to alter the source code to achieve it.
  • Thanks for your reply, I think we can work around this issue for now by make more limited agents and those help topics private.

    Any plans for adding this in any future releases?
  • I'm not aware of any plans to do so.
  • sfancy - please take a look at: https://github.com/osTicket/osTicket/issues/3156. Is that what you are looking for?

    I just finished that up for my company and am testing the code looking for any final bugs.

    Hopefully, the feature will get accepted for pull to mainline; however, let me know if you would like to help test ahead of time if this is what you are looking for. I'm open to suggestions/bug fixes/improvement idea/etc...

    I did build this based on v1.10.
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