I think an agent audit log would be an awesome feature to track agent work. Not every time does a ticket get closed in one day, so the dashboard statistics can only show do much detail at the moment.. So it would be good to know what tickets were opened, viewed, closed, replied to with date a time, by a specific agent to track production without going to each ticket individually and trying to figure it out.The audit log could look something like this on a per agent audit log.Agent112-1-2015 11accessed ticket Agent112-1-2015 11added internal notes to ticket internal notes added: this ticket is being looked atAgent112-1-2015 11Created ticket: 83453Agent112-1-2015 11Accessed ticket: 83453