Ok, just tried and it seems to not really work.The thing is that the IP address I searched for was found, but there have also been 5 other tickets which were found. So my guess is that osTicket just searches for the first 2 numbers and the dot between and after them.Searched IP:100.200.100.200 (tried also "100.200.100.200", '100.200.100.200', %100.200.100.200%, and so on)Results:All ticket which contained 100.200.(100.200 <--- second part of IP seems to be ignored)Seems like just the first 2 numbers are searched.So got tickets with 100.200.100.200, but also 100.200.99.199, 100.200.50.150 and 100.200.25.125. So the search seems to work, but not for full IP addresses - only for a part of the IP address and because of that you will get the right ticket, but also some other wrong tickets in the results.